FAQ

New & Improved Profile Linking in Multi-Center Labs
Purpose: This updated workflow helps labs easily link a diagnostic package (profile) from a parent center to one or more child centers within a multi-center...
Tue, 3 Jun, 2025 at 12:02 PM
Restrict auto-fill of Referral, Organisation & Branch - for recurring patients
Introduction: We've introduced a new setting to give labs more control over how patient information is populated when they are creating a bill for a re...
Sat, 17 May, 2025 at 7:12 PM
Email Domain White-labelling Support for Organisation Emails
Problem Statement: Previously, while email domain white-labelling was supported for patient communication, emails sent from the lab to organisations did no...
Sat, 17 May, 2025 at 7:26 PM
Review All Enhancements – Unified, Configurable & Lab-Wide
Purpose: These updates improve how the “Review All” functionality works in the system — making it more configurable, consistent, and lab-wide, so everyone i...
Mon, 19 May, 2025 at 3:24 PM
Hide Prices for Lab Login Users
Overview: The "Hide Prices" feature is a new user-level setting that, when enabled, completely restricts the visibility of test prices and relate...
Tue, 20 May, 2025 at 10:16 AM
Modifier Field in Order Update and Billing Modal
We’ve added support for Modifiers at the test level in both the Order Update and Billing Modal screens. What’s New 1. Modifier Field in Order Upda...
Wed, 21 May, 2025 at 12:08 PM
AI Report Assistant – Help Guide
The AI Report Assistant helps you fill test values from scanned lab reports quickly and accurately. It reduces manual entry and saves time during report ent...
Thu, 29 May, 2025 at 8:03 PM
Controlling Multi-Centre View and Bulk Actions in Inventory
What is this feature? This setting gives parent labs control over how they want to manage inventory across multiple centres. It allows them to choose ...
Thu, 29 May, 2025 at 3:29 PM
Critical Report Approval – Access Control
Feature Overview: To ensure medical accuracy and safeguard patients, we’ve introduced a user-level access control for approving critical or abnormal reports...
Tue, 3 Jun, 2025 at 12:03 PM
How to Edit Referral & Organisation for the existing bill in the Phlebotomist App
What This Feature Does Sometimes, when a patient is registered, the referral (doctor or clinic) or the organisation (hospital, company, etc.) is entered in...
Mon, 23 Jun, 2025 at 12:56 PM