Support FAQ's

This folder contains daily FAQ's with solutions steps from Support team

How to update age and report timings using Update Report Info
You can easily update a patient’s Age and Report Timings directly from the Operations → Waiting List section using the Update Report Info option. Foll...
Mon, 6 Oct, 2025 at 9:00 PM
How to Update Add / Edit User Access
How to Update User Access You can add or update user access directly from the User Management section. Follow the steps below (or refer to the attached...
Thu, 23 Oct, 2025 at 4:39 PM
How to add test with Blank format
At times, you may come across situations where a specific test is not available in the system, but the patient has requested it. In such cases, you can quic...
Sun, 26 Oct, 2025 at 7:49 PM
Financial Reports – Billing & Collection Data
If you want to export or review the billing or collection data for your lab, you can easily do so from the Financial Reports section. The Billing section...
Sun, 26 Oct, 2025 at 8:20 PM
Financial Report – Billing Test Wise Report
At times, you may require detailed financial data that not only includes the overall billing information but also provides a breakdown of each test. In such...
Sun, 26 Oct, 2025 at 8:40 PM
How to Update Details of an Existing Test
If you wish to make changes to an existing test — such as updating the price, sample type, department, or any other details — you can easily do so from the ...
Tue, 4 Nov, 2025 at 7:33 PM
How to Update Existing Price Lists
At times, you may need to update your B2B prices or add/remove tests for your organizations or referrals. You can easily make these changes from the List &a...
Tue, 4 Nov, 2025 at 8:33 PM
How to Demerge Accidentally Merged Patient Records
Sometimes, patient records may get accidentally merged. No need to worry — the system provides an option to demerge and restore the records correctly. Be...
Tue, 25 Nov, 2025 at 9:45 PM
Adding Tests to an Existing Bills
Sometimes, a test may be missed while creating an Bill. No need to worry — the system allows you to add tests to an existing order quickly and easily. Usin...
Fri, 19 Dec, 2025 at 6:01 PM