FAQ

Help Article: How to Use the Preset Formula for Specimen Validity in Toxicology
The Clinical Notes for Toxicology Specimen Validity preset formula helps automatically generate clinical notes based on flagged specimen integrity parame...
Mon, 6 Jan, 2025 at 6:30 PM
PDF Export of Financial Reports
We’ve added a new feature that lets you export financial reports as PDFs. Since these reports have many columns, we can't fit them all on one page. So...
Tue, 7 Jan, 2025 at 2:41 PM
Configure if Patient Phone Number is required for Home Collection
Labs can now customize the workflow for home collection data input by configuring whether a patient’s phone number is mandatory. The setting is ena...
Tue, 7 Jan, 2025 at 1:12 PM
Screening Reflex Based on Panel
Feature Overview: The new feature enables you to create custom panels that can include or exclude the screening reflex. This will be configurable at the pa...
Tue, 14 Jan, 2025 at 3:13 PM
New Order Update
Overview Previously, users had to navigate multiple pages to update bill entities like tests, ICDs, Payments or comments, leading to inefficiency and a fra...
Tue, 21 Jan, 2025 at 11:38 AM
Machine-Triggered Sample Rerun
Feature Overview:  We’ve introduced the Machine-Triggered Rerun as part of the sample rerun functionality. This feature ensures that results sent by machin...
Tue, 21 Jan, 2025 at 2:53 PM
Link Credit Card Details for organisation
We’ve added a new enhancement that helps lab users directly fetch organisation’s card details from lab’s square account instead of adding credit card d...
Tue, 28 Jan, 2025 at 7:28 PM
Append Comments in Order Comments for CC Logins
The Order Comments section now lets CC logins append comments instead of overwriting them. This makes communication between Collection Centers (CC) and labs...
Tue, 18 Feb, 2025 at 8:54 PM
Viewing Report Status in the Accession Module
With the latest feature release, accessioning staff can now view the Report Status of samples directly from the Accession module. This helps staff who don...
Tue, 28 Jan, 2025 at 12:22 PM
AI Report Format Entry
Hi Team, AI Report Format Entry is now live on support dashboard. What’s New? This tool allows users to configure report formats by simply uploading a...
Tue, 4 Feb, 2025 at 8:13 PM